Please note that once an order has been placed, it cannot be processed or canceled before delivery.

All orders are processed immediately to ensure timely delivery.

Right of Withdrawal
You have the right to withdraw from this contract within 14 days of receiving the goods.

What does the customer need to do for a refund?

To return your item, please inform us of your decision by sending a message to customer service via the contact form. You will then receive all additional information about the return by e-mail. Afterwards, the items must be returned to our International Returns Center at your own expense.

How do I contact you?

Please contact us under info@shopluuma.com

Who bears the costs?

The costs of the return shipment are borne by the buyer.

When can the customer expect a refund?

A refund will be made within 14 days of receipt of the return in the form of a refund of the originally selected payment method.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

We only accept returns in perfect and unused condition.